The 7 Most Common Reasons for Amazon Suspension
Amazon Sellers Lawyer is a company that offers legal help to Amazon sellers. If you have problems with your account, they can help resolve them. Let’s figure out the reasons for amazon account suspension.
It is always a good idea to avoid amazon suspension, but the path back can be difficult when it happens.
Regardless of the reason for an Amazon suspension, sellers’ first concern is reinstatement and getting back to business. However, it’s important not to get suspended in the first place because that will take up time and money.
Here are the seven most common reasons for amazon account suspension that you may avoid.
1) Failure to Address Intellectual Property Complaints
The most common reason for amazon account suspension we see at the law firm is failure to address intellectual property complaints. Usually, when a rights owner (the party who owns a respective patent, trademark, or copyright) makes an infringement claim against an Amazon seller, that’s followed by notification from amazon and removal of their listing.
Multiple lingering IP issues can lead to amazon suspension of your Seller account, and the only way you could get reinstated would be by working with rights owners to withdraw those complaints.
2) Operating Multiple Amazon Seller Accounts
One of the most common reasons for amazon account suspension is violating the policy. Many sellers violate Amazon’s policy by operating multiple seller accounts without approval. However, this is an essential rule because the account holder can create problems if they do not follow the procedure and ask to open a second account before opening it.
Amazon monitors sellers who share an IP address or bank account and often identifies them as violating their policy. You should always avoid creating two seller accounts without permission, but if you find yourself in that situation, make sure never to allow any other person to access your account from the same CPU network connection.
3) Amazon Seller Account Hackers
Among reasons for amazon account suspension, there is a lot of information that hackers can steal from Amazon sellers, including credit card numbers, bank account data, or even passwords. Hackers might also change the seller’s banking info to divert money elsewhere.
Last, if a seller’s account is hacked and their funds are frozen on Amazon to protect the seller from unauthorized transactions. When appealing your case for poor performance with Seller Performance, be sure to thank them rather than blame them because of this unfortunate security breach that has caused you so much difficulty.
4) Sale of Restricted Products
Amazon also has policies in place that restrict the sale of certain products. For example, they prohibit sales on their platform for illegal or unsafe items and those available only by prescription.
Operating a seller account can be very demanding, so it is not uncommon for sellers to overlook Amazon’s list of prohibited items. However, there are steps that you can take to prevent this from happening. For example, every month, you should review the policies and research what cannot be sold on Amazon before listing any products.
Amazon sellers who have already received a notification for selling prohibited products should remove the items from their listings, focus on developing an action plan to take care of this issue and prevent it in the future.
5) Inauthentic Complaints
“We take product authenticity very seriously. It is each seller’s responsibility to source and sells only authentic products. If you sell counterfeit goods, we may immediately suspend or terminate your selling privileges and destroy inventory in our fulfillment centers without reimbursement.” – Amazon
We often see people file inauthentic complaints against sellers on Amazon. These are baseless, made by buyers who have just been unhappy with their purchase and want to get a refund. Even though these claims might be unfounded, they can suspend seller accounts because it is serious business.
To avoid inauthentic complaints that lead to suspensions, Amazon sellers must be proactive and respond to buyer complaints as soon as possible. It is also essential for them to maintain copies of all products invoices for at least 365 days. In addition, customer service should always provide buyers with an invoice early on, knowing what was ordered when there are any problems or questions about damaged goods.
It can be challenging to decide if a complaint is valid or not and the actual root cause of an issue. But with Amazon Sellers Lawyer’s help, you’ll have our team helping make sure that your quality control measures are adequate for any problems faced.
6) Using Images / Text Without Permission – Copyright Infringement
Amazon requires the seller to get in touch with the original rights owner and develop a solution. Intellectual property is hard to manage, but it’s essential.
One of the most challenging tasks for a seller who has been reinstated following an intellectual property complaint is convincing the rights owner to withdraw their complaint and notify Amazon’s notice dispute team. To avoid this, sellers should always obtain permission from image holders before posting images on listings.
If a seller has already received a complaint and failed at contacting the rights owner, it is possible to use an attorney as your first line of defense. Our team will always be available for assistance if you need help with copyright infringement-related issues.
7) Amazon Sellers Accused of Unauthorized Sales
Many manufacturers are wary of unauthorized sellers, establishing exclusive distribution agreements with distributors. Unfortunately for the manufacturer, Amazon does not enforce these agreements, and many infringement complaints are invalid.
“We do not enforce … Exclusive or Selective Distribution: Amazon respects a manufacturer’s right to enter into exclusive distribution agreements for its products. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the manufacturer and the retailers, it would not be appropriate for Amazon to assist in enforcement activities.” – Amazon Report Infringement Page
Amazon sellers who legally purchase authentic products are generally protected by what is known as The First Sale Doctrine, which permits these sellers to resell the product without fear of intellectual property infringement so long as they sell in its original condition. Thus those making complaints against Amazon for “unauthorized” sale and claiming that this constitutes an act of trademark or copyright infringement will be exposed to liability if their claims turn out not to be true.
The complainant is required to declare that the information contained in this notification is correct and accurate.
One of the main reasons for amazon account suspension is because they do not have all their invoices for products on hand. This makes it hard to prove that a product was legitimately purchased and in good condition, leading to an account suspension.
Amazon Sellers who have received any of the seven reasons for amazon account suspension mentioned should not be discouraged. Maintaining an Amazon Seller account is complex, and all sellers are inevitable human mistakes.
For more information on how to avoid getting suspended, check out our guide. When I first began hiring salespeople, I assumed pay and commissions, and bonuses would be enough motivation for them. However, people are motivated by a paycheck – but they also want the opportunity to make their own decisions about what they sell and when to do it from!