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Ecommerce vs Brick and Mortar: Differences, Pros, and Cons

If you’re like me, you love the convenience of shopping online. But there are still times when I prefer to visit a brick and mortar store. There’s something about the experience of browsing in person that just can’t be replicated online. So what exactly is the difference between eCommerce vs brick and mortar stores? And what are the pros and cons of each type of business? Let’s take a closer look.

Ecommerce Vs Brick and Mortar: The Key Differences, Pros, and Cons

ecommerce vs brick and mortar (Source)

When starting a business, you’ll have to decide which type of store you want. Do you want to sell products online, or do you want to open a store?

E-commerce is a rapidly growing market that generated $453 billion in revenue in 2017. In comparison, physical retail brought in $3043.

Let’s examine eCommerce vs brick and mortar businesses, their differences, and the advantages and disadvantages of each.

Ecommerce stores are businesses that operate exclusively online, without any physical storefront. Brick and mortar stores, on the other hand, are businesses with a physical location that customers can visit in person.

There are several key differences between these two types of businesses. E-commerce businesses tend to have lower operating expenses since they don’t need to pay for rent or utilities for a physical location. They also have a wider reach, since they can sell to customers anywhere in the world.

However, it can be harder to establish personal connections with customers when you’re selling online.

Brick and mortar stores have some advantages over eCommerce businesses as well. For one thing, customers can try out products before they buy them, which is not always possible with online purchases. In-person shopping also allows for more personal customer service interactions, which can build customer loyalty and repeat business.

However, brick and mortar stores often have higher overhead costs than eCommerce stores. So which type of business is right for you? It depends on your goals and preferences. If you’re looking to reach a global audience and keep operating expenses low, an e-commerce store might be the way to go.

But if you want to build strong relationships with local customers, a brick and mortar store could be the better option.

The main difference between the two types of businesses is where they sell their products. The first type of business sells its products to the final consumer, whereas the second type of business sells its products to other businesses.

ECommerce Vs. Brick and Mortar: Making Transactions

A few decades back, people used to physically go to stores to buy things. This was because it wasn’t possible to make purchases on the internet back then.

While traditional brick-and-mortar shops have the advantage of being able to accept cash payments, online stores have the upper hand when it comes to accepting online payment methods.

Although eCommerce is becoming more and more common, there are still a few ways that a physical store can process payments that an online store can’t.

Ecommerce Marketing Versus Physical Store Marketing

Any business, whether it is an e-commerce store or a brick and mortar shop, needs to generate revenue by building relationships with customers. However, the methods of doing this differ between the two types of stores.

For any business to be successful, it must build strong relationships with its customers. This is usually done through a variety of methods such as social media, emails, apps, texts, and live chatting.

While email, social media, and online ads are great for reaching a wide audience, some shoppers prefer to see, touch, and smell products before they buy them. This is one of the reasons physical storefronts are still popular.

They can still utilize online methods such as social media and email, and they can also build face-to-face relationships with consumers. However, smaller businesses might struggle to set up online sales channels due to the time (and sometimes cost) they require.

Marketing and promoting eCommerce platforms differs from marketing brick-and-mortar stores.

Operating Expenses

While eCommerce platforms are cheaper than brick-and-mortar, they incur recurring expenses just as a storefront does. Those costs are just different.

An online store is not inherently cheaper than running a traditional store. Both kinds of businesses require recurring payments, they just take different forms. For instance, an online shop may have web hosting, app development, shipping, and storage charges. A traditional shop has similar bills, such as office rental, employee salaries, and advertising.

Why People Prefer Online Shopping

The types of customers who will be buying your products will be a major factor in deciding which type of business structure to use. These are some of the main reasons that shoppers say they prefer to shop online:

There are many benefits to shopping online. Many people prefer it because it is convenient, and they can do their shopping at any time of day. It is also easy to compare prices, and many people enjoy not having to wait in line. In addition, shipping is usually free, and it is easier to find items.

Why People Prefer Brick-and-Mortar

Even though many people prefer to shop online, some still prefer to go into stores to pick out their own products. Here are a few reasons why:

One of the biggest reasons people like to shop in retail stores is because they can touch, feel, and interact with the product. This makes it easier for them to buy, especially if they are unsure of the purchase. In addition, they don’t have to wait as long for products to be shipped if they buy them in-store. They can return items to a store more easily as well. Lastly, many people enjoy the process of shopping at a physical location.

The retail industry continues to grow larger every year, so it’s important for your business to choose the best commerce option to keep up.


In conclusion, eCommerce vs brick and mortar stores each have their own advantages and disadvantages. It really depends on the individual’s needs and preferences as to which type of store they prefer. Personally, I like the convenience of shopping online but there are still times when I enjoy browsing in a physical store.