We all know how frustrating it is to deal with bad customer service. You call a company because you need help, and instead of feeling relieved, you end up feeling angry and frustrated. Bad customer service can ruin your day – or even your week. But is there an example of a good customer service […]

How to deal with a difficult customer? If you’ve ever had to deal with an impatient, indecisive, demanding, or rude customer, then you know how frustrating it can be. You try your best to stay calm and patient, but sometimes it feels like nothing you do is good enough. It’s important to remember that not […]

Retailers have to get creative and use new techniques if they want their physical stores to stay afloat. We have to be realistic and accept that not everything can come from online sales. Despite the rapid growth of online retail, McKinsey estimates that brick and mortar stores will still account for 85% of transactions well […]

When you fire an employee or they quit on their own, it can be a real blow to your business. Their absence leaves a hole that may never be filled. As a retailer, it’s really frustrating when I have merchandise that doesn’t sell or displays with gaps and schedules without enough employees. The more employee […]

As a business owner, you want to do everything possible to prevent shoplifting. But what should you do if someone is caught in the act? This blog post will give you some tips on how to handle shoplifters and minimize loss for your business. I’ll never forget the first time I had to deal with […]

In retail, high prices are not always an issue if people feel that they have found the correct match. In fact, most of them will find some wiggle room in their budget to make it work as long as you employ the right service to sales techniques. But I soon learned that if you want […]

If you’re a business owner, then you know that customer returns can be a real pain. Not only do they cost you money in terms of the product itself, but they also take up time and resources to process. But there are ways to handle customer returns quickly and easily so that they don’t cause […]

When it comes to keeping customers coming back, one of the most important things you can do is show your appreciation. A little thank-you goes a long way! This article gives you more tips on how to get customers to come back to your store. I remember when I was first starting out my business, […]

When I was younger, I worked at a retail store. It wasn’t the best job in the world, but it taught me a lot about customer service. At first, I didn’t understand why providing great customer service was so important. But after working there for a while and seeing how happy customers would be when […]