June 1 2022 Matthew T
How to Provide Exceptional Service to Your Customers

When it comes to providing exceptional service, I always go the extra mile. It’s just something that comes naturally to me. Whether it’s helping a customer find what they’re looking for or going above and beyond to solve a problem, I always try to do my best. Here are some tips to help you provide […]

June 1 2022 Matthew T
Greeting Customers to Make a Lasting First Impression

When I was younger, I worked at a retail store during the holidays. It was always so chaotic and hectic trying to keep up with customer demand. One of the things that our manager would always stress to us was the importance of greeting customers that came in. He said that it would make them […]

May 31 2022 Matthew T
14 Tips for Improve Your Retail Customer Service Training

When I first began hiring salespeople, the only thing that mattered to me was pay. But now I know there are other factors involved in making a customer happy. I’m a business owner and I just realized that my employees need to know how to give customers exceptional experiences. What should I focus on when […]

May 30 2022 Matthew T
11 Good Customer Service Examples Retailers Can Learn From

We all know that feeling when we’re treated well by a company’s customer service department. It’s like a breath of fresh air, and it makes us feel appreciated as customers. We often take for granted the companies who provide great customer service, but they deserve our praise! Below are 11 companies that provide good customer service […]

May 30 2022 Matthew T
21 Skills to Look for in a Good Customer Service Candidate

We all know the feeling of terrible customer service. You’re on hold for what feels like forever, only to be transferred five times and then told the person you need to talk to is unavailable. Or maybe you’ve been in a store where the employees are so busy chatting with each other that they ignore […]

May 30 2022 Matthew T
Example of Good Customer Service: 10 Ways to Improve Yours

You know what it feels like to be a customer. Therefore, as a business owner, you know why customer service is important. I once had an issue with a purchase I made online and the company’s customer service department was very unhelpful. It left me feeling frustrated and angry. After that experience, I vowed to always […]

May 30 2022 Matthew T
How to Handle Difficult Customers: 10 Tips for Success

We’ve all been there before. You’re trying to help a customer with their issue, but no matter what you do, they just seem angry and impossible to please. How to handle difficult customers can be a frustrating experience, but luckily there are some things you can do to diffuse the situation and hopefully turn an angry […]

May 30 2022 Matthew T
How to Greet Customers and Improve Their Overall Experience

When it comes to customer service, first impressions are everything. That’s why it’s so important to know how to greet customers in the best way possible. After all, they are the lifeblood of your business! There are a few simple things you can do to ensure that every customer feels welcome and valued from the moment they […]

May 30 2022 Matthew T
10 Tips on How to Deal With Difficult Customers

If you’ve ever worked in customer service, then you know how difficult customers can be. They may be angry, upset, or just plain unreasonable. But no matter what the situation is, it’s important to remain calm and professional. After all, the customer is always right…even if they’re wrong! How to deal with difficult customers? Good […]