Definition of Suggestive Selling Retailers use suggestive selling to get customers into the store and then entice them to buy more. They do this by displaying items well or interacting with their sales associates. Retailers with a training program have been focusing on suggestive selling. It’s something that every employee can do to increase the […]

You can’t put a price on customer reviews, and they’re more influential than any paid marketing. However, getting them is difficult. This how-to get customers to leave reviews post will give you a useful guide on how to promote buy reviews for your retail shop. Why are customer reviews important for your retail store ratings? […]

One of the most important aspects to consider when deciding on a retail sales training program is personality styles. Can a person with an amiable personality be a successful retail salesperson? We are going to take a look at their polar opposite: The Amiable personality type and how this is best implemented in your retail […]

When I first began hiring salespeople, the only thing that mattered to me was pay. But now I know there are other factors involved in making a customer happy. I’m a business owner and I just realized that my employees need to know how to give customers exceptional experiences. What should I focus on when […]

Are you looking for a simple, low-effort way to train your staff? If so, be prepared because it takes hard work. It’s not easy to turn your staff into a sales powerhouse, but it is possible. Oh sure, you’ve probably heard it said of someone, “They could sell ice to an Eskimo,” or something similar […]

Read this post for more on dress code for retail stores. We are all very quick to judge people based on their clothing. A guy who walks into your shop dressed like a clown would probably decide that you’re not serious about business. When customers see you, they judge whether or not to trust you […]

I love when someone gets up and tries to stump the chump by asking some aggressive questions. Sometimes they ask nasty-sounding ones, but it’s always fun! I want to share with you two places where Stump the Chump can happen in your store. It’s never easy as a speaker when this happens because then it […]

I understand that many businesses are struggling. But, for the ones who have survived it’s not just about surviving but thriving and changing their operating models quickly. I tell them that the only thing they can control is how their business operates, not what happens to be going on in the market. It’s not like […]

The Retail Sales Leadership Program is a great way to get in touch with sales reps who are active on the ground floor. The program takes place at corporate headquarters and includes four days of meetings, workshops, presentations and team-building exercises. Managing a team of employees is an important responsibility. If you don’t have the […]